Itmanagement Videos
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Computing, Thursday 25 September 2008 at 08:00:00 In our latest podcast, we examine the Marks & Spencer data protection case and report from the recent VMware user conference in Las Vegas In the latest Computing podcast, we examine the issues behind the big stories this week. Marks & Spencer has encrypted all its laptops and withdrawn its appeal against an Information...

Computing, Friday 19 September 2008 at 12:10:00 We discuss the latest IT buzzword - cloud computing - and assess its potential for business, and we examine the challenges for the government's Integrated Children's System as a major project milestone approaches In the latest Computing podcast, we examine the issues behind the big stories this week. The concept of cloud computing is being vociferously promoted by hardware and software companies, which...

Computing, Thursday 4 September 2008 at 17:47:00 Find out what Michael Dell told Computing, and listen to our take on the latest browser wars In the latest Computing podcast, we discuss the issues behind the stories making the news this week. In this podcast: Computing recently interviewed Dell founder and chief executive Michael Dell....

Computing, Thursday 28 August 2008 at 17:08:00 CIO job satisfaction plummets, and why schools' IT spending is set to top £1bn CIOs feel their job is becoming less strategic and less satisfying, according to a major survey - we examine the research....

Computing, Thursday 14 August 2008 at 15:32:00 Schools edge closer to use of open source software, and Co-op Financial Services spends £150m on an IT overhaul Schools are edging closer to the use of open source software - we examine the pros and cons of the move....

Computing, Thursday 7 August 2008 at 15:24:00 The world's largest IT grid goes live at Cern in Geneva The Cern nuclear physics lab in Geneva has switched on the particle accelerator it will use to uncover the secrets of the birth of the universe - we examine the...

Computing, Thursday 24 July 2008 at 15:20:00 Controversy over data protection funding, and the latest on the Intel anti-trust probe Questions have been raised over government plans to increase funding for the Information Commissioner after it emerged the cash will not be spent on data protection - we examine the...

Computing, Thursday 17 July 2008 at 15:09:00 Councils struggling to hit data exchange deadline, and the future of the Data Protection Act on its 10th birthday Council IT chiefs are warning of problems meeting a March 2009 deadline for secure data exchange - we examine the challenges....

See the extensive press release, and check out this write-up.

Recently, I had the chance to talk with Steve Sanderson and Bruce Williams about FiveRun's new release, Manage 2.0.

This is the second part of three of an overview GroundWork Open Source Monitor 5.2 with GroundWork's Richard Trezza and David Dennis, moderated by Cot

John Willis moderates this panel from barcampESM '08 in Austin Texas on the topic of monitoring, if it matters, how it connects to "higher level" IT management ideas, and overall discusses the current state of monitoring in the IT management world.The panelist are a nicely diverse set from Zenoss (Erik Dahl), OpenNMS (Tarus Balog), IBM Tivoli (Heath Newburn), and BMC (Chip Holden).Disclaimer: IBM, Zenoss, and BMC are clients.

In the second part of my conversation with BMC Software's Israel Gat, we talk about virtualization and IT Management for SaaS. Israel points to the energy savings benefits of virtualization and also the deployment benefits it brings, using the example of managing many different types encryption software. We then talk about pulling knowledge from the mainframe world into a more virtualized world: are there lessons to re-learn? When it comes to SaaS, Israel explains how multi-tenant systems can be used to upgrade customers when they'd like to upgrade, and also how a SaaS hosted environment might allow for more targeted features per a customer. Managing those deployment processed, of course, are ripe for IT management software, platforms, and services. Tags: BMC Software, Israel Gat, virtualization, IT Management, SaaS

As more business processes become automated and move to the Web, enterprises are increasingly reliant on IT to provide services to customers. Ensuring that the quality of those services is consistently high is essential to creating high customer satisfaction and protecting revenue streams. But traditionally, IT management has been focused on individual silos of technology, instead of on the service as a whole. In this podcast, Mike Odusami, product manager at CA Wiley Technology, explains how forward-thinking organizations can deploy powerful, closed-loop systems to establish service level agreements, monitor compliance, and quickly diagnose and resolve service problems before customers are affected. This fundamentally new approach will allow IT and the business to control Quality of Service like never before. Tags: IT management, Mike Odusami

Scenario for a "learning opportunity": When a career IT professional shifts from the private sector to the government sector. That was the career change that Thomas Jarrett made when he moved from a long career at Verizon to his current job as Secretary of the Department of Technology and Information and CIO for the State of Delaware. What made the opportunity irresistible? The opportunity to establish an IT organization that functioned like a business within a government environment.

"Scenario for a learning opportunity : When a career IT professional shifts from the private sector to the government sector. That was the career change that Thomas Jarrett made when he moved from a long career at Verizon to his current job as Secretary of the Department of Technology and Information and CIO for the State of Delaware. What made the opportunity irresistible? The opportunity to establish an IT organization that functioned like a business within a government environment."

" It is always the simple that produces the marvelous -- Amelia Barr. In 1998, a woman named Patricia Seybold authored a book, customers.com, followed a few years later by The Customer Revolution. These two books crystallized all the rampant requisites of dot.com-era eBusiness into one, simple tenet: Know who your customers are and make sure you have the products and services they want. Seybold s refreshingly straightforward thoughts about customer service, along with the compelling case histories she presented made a lasting impression on the burgeoning landscape of eCommerce. In this exclusive interview with EnterpriseLeadership.org, Patricia Seybold talks about how the landscape of doing business via the Internet has changed -- and how it has not changed -- in the seven years since her first book's publication."