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Customer Experience Videos by Popular

Jaffe Juice #151 - Salem Baskin joins Joel and Jaffe as we debate the New C-Suite

03/21/11
In this episode, we step it up by inviting Jonathan Salem-Baskin to join Mitch Joel and myself in our monthly debate. Perhaps JSB will join ... tags: "Ad_Age""Dim_Bulb""Flip_the_Funnel""I"Jaffe_Juice""Joseph_Jaffe""Marketing_Podcast"

New Presentation: Creating Community Experience Using Mostly Free Stuff and Staff

01/11/11
Creating Community Experience using mostly free stuff amp staffView more presentations from David King.Here8217s the Slideshare version ... tags: changecustomer_experiencecustomer_servicedigital_experienceexperience_designExperience_EconomyPresentations

How to Improve Customer Experience

11/24/10
Sales Power's Gerhardt Schwandtner interviews Lior Arussy the Author of Customer Experience Strategy, who explains ways to improve customer ... tags: BNETBusiness_Salesclient_loyaltyCustomercustomer_experiencecustomer_loyaltyExperience

Jaffe Juice #143 – Chatting with Forrester's Josh Bernoff about his new book, ...

09/20/10
A conversation between myself and author of quotEmpoweredquot, Josh Bernoff from Forrester. We talk about the fusion and intersection ... tags: "Charlene_Li""I"Josh_Bernoff""Ted_Schadler""Thought_Leadership"advertisingbusiness

Jaffe Juice #143 - Chatting with Forrester's Josh Bernoff about his new book, "Empowered"

09/20/10
A conversation between myself and author of 'Empowered', Josh Bernoff from Forrester. We talk about the fusion and intersection between ... tags: "Charlene_Li""Customer_Service""Flip_the_Funnel""Forrester_Research""I"Jaffe_Juice""Joseph_Jaffe"

Jaffe Juice #135 – FourSquare, For Squares or Faux Square – the Debate

03/19/10
Thisreally is a good one, which is scary...because it implies the othersweren't. Seriously though, in episode 3 of Jaffe vs Joel kinda, ... tags: "Cause_World""location_based""Thought_Leadership"advertisingAppbowlBranding

Jaffe Juice #135 - FourSquare, For Squares or Faux Square - the Debate

03/19/10
Thisreally is a good one, which is scary...because it implies the othersweren't. Seriously though, in episode 3 of Jaffe vs Joel kinda, ... tags: "Cause_World""Flip_the_Funnel""Jaffe_Juice""Joseph_Jaffe""location_based""Mitch_Joel""Six

Six New Business Books For 2010

12/31/09
The face of reading took a dramatic turn during this holiday season, and we're not just talking about those of us who have seen the stack ... tags: adventuresofjohnnybunkoadventures_of_johnny_bunkoadvertisingalgoreal_goreamazonawholenewmind

The Engaging Brand: Show #247 - Lessons from Fast Company Founder Pt2

07/06/09
This is the part of the interview with Alan Webber the founder of Fast CompanyIf you haven't listened to Show 246 - listen to Alan's ... tags: alan_webberbarack_obamabusinessbusiness_leadersBusiness_Newscustomer_experienceengaging_brand