Offshoring your development and QA efforts has benefits as well as challenges. Ran Gishri, director at BMC Software, explains global sourcing and why it's important. He discusses common challenges many companies face when they decide to offshore these IT services. More importantly, he tells you exactly what application problem resolution has to do with it. There exists best practices for overcoming offshoring problem resolution challenges, and Ran shares these. He also gives concrete examples of companies that automated problem resolution in a globally distributed development environment. Implemented correctly, the benefits of offshoring far outweigh the challenges.
